Download Free PDF View PDF
Download Free PDF View PDF
Employee engagement is "a heightened emotional connection that an employee feels for his or her organization that influences him/her to exert greater discretionary effort to his/her work" 1. An engaged employee is defined as "someone who feels involved, committed, passionate and empowered and demonstrates those feelings in work behaviour" 2. In the context of organization, one of the goals of Human Resource department is to get their employees fully involved in and enthusiastic about their work, that furthers their organizations interests 3. Employee engagement is sometimes referred to as engagement 4 , personal engagement 5 , work engagement 6, 7 , job engagement 8 , and organizational engagement 6. Work engagement refers to the relationship of the employee with his or her work, whereas employee engagement may also include the relationship with the organization. Researches show employee engagement has significant positive contribution to organization performance outcomes such as employee retention, productivity, profitability, customer loyalty, and safety 9, 10, 11, 12,&13, Consulting firm Towers Perrin looked at 50 global companies 12 month period and found a direct relationship between the level of employee engagement and company performance. They found that company with a high level of employee engagement had a 19 percent increase in operating income and nearly a 28 percent increase in earnings per share. On the other hand, the companies with low levels of employee engagement experienced a drop in operating income of more than 32 percent while earnings per share fell more than 11 percent 14. AON Hewitt found that organizations with high levels of employee engagement outperformed the total stock market index and posted total shareholders return that were 22 percent higher than the average in 2010. On the other hand, companies with low level of employee engagement posted a total shareholder return that was 28 percent below the average 15. Over a decade, quite a number of researches have been done that emphasizes the significant role of employee engagement with business success. A study of 23,910 business units compared top quartile and bottom quartile engagement scores and found that those in the top quartile averaged 12 per cent higher profitability 16 .A study conducted across 39 organisations indicates that organisations with highly-engaged employees achieve seven times greater five-year total shareholder return (TSR) than organisations whose employees are less engaged 17 .In spite of the business case for high levels of engagement, researches also show that the majority of employees in most businesses are not actively engaged. Towers Perrin, in their Global Workforce Study which involved 88,600 employees across 18 different countries found that only 21% of the workforce is engaged-world 18. Employees with the right kind of skills, competencies, behaviours and attitudes will make a difference to the DNA of the organization. Organizations like GE, Google, Apple, Tata Group are defined by their employees. Thus, we can understand the importance of the employee engagement to organization productivity. In this paper, the focus is: 1. To study psychological factors involved in employee engagement behaviour. 2. To understand the paradigm shift in employee engagement issues 3. To study different employee engagement parameters used in different companies 4. To understand educational institutions from Employee Engagement Formula point of view
Download Free PDF View PDF
Download Free PDF View PDF
Development & Learning in Organization: An International Journal
Download Free PDF View PDF
